What I learned shipping agentic systems in production

Most agentic AI write-ups are demos. This isn't. The systems below have been live, in production, inside an operating business with real customers and real revenue, for over a year.

What we shipped

Placeholder section — Richard to write up the specifics. The list includes a content production pipeline, a multi-brand pricing optimisation loop, a sales-research agent, and a tier of internal copilots wired into our ERP.

What worked

Placeholder section.

What didn't

Placeholder section.

The wall

The hard part isn't the agent. The hard part is the data, the observability, and the change management around the agent. If you don't have those three, the agent is a demo, not a system.

More on each of those — and how to build them without a six-month detour — in upcoming posts.